Field Service Technician

Posted 1 month ago

Company Overview

Exodus Global (formerly Exodus Machines) is a privately held, family business with deep ties to Superior, Wisconsin. Exodus Global and its companies, ShearCore, BladeCore, Connect Work Tools and OilQuickUSA, have invested in state-of-the-art equipment and a world class manufacturing facility.

Joining our team means joining an organization that believes in innovative design, invests in world-renowned engineering, and prides itself in providing the highest skilled service to our customers.

We’re looking to add to our company people who value integrity, believe in teamwork, and understand that we aren’t just a business…we’re a family.  

Worksite: Home base in Superior, WI with 80% travel in the US and Canada.

Pay: Salary based on experience plus travel incentive

Duration/Usual Hours Per Week: Full-Time – 40 Hours Per Week Minimum

Number of Openings: 1

Minimum Requirements of Employer:

  • Minimum of 3 years experience working on hydraulic mobile heavy equipment and attachments
  • Proficient use of electrical and hydraulic schematics
  • Capable of field welding
  • A strong understanding of the technical diagnostic process
  • Strong interpersonal and communication skills with the ability to train others
  • Understands and enjoys serving customers/dealers and helping others succeed
  • Ability to work independently
  • Resourceful and capable of making critical decisions

Duties and Responsibilities of the Job:

  • Visit customers and dealers to help them diagnose and repair machines when they can’t do it on their own
  • Provide technical assistance for incoming service calls
  • Document issues in the Service Database
  • Coordinate with the customer for service trips
  • Follow-up with customers and other Exodus personnel as necessary regarding repair status
  • Perform technical and operator training
  • Act as the voice of the customer for machine improvement ideas and suggestions
  • Book flights, lodging and car rentals for travel
  • Maintain and submit weekly expense reports as well as company credit card account

Benefits:  Health/Dental Insurance, Life Insurance, Disability Insurance, PTO, Paid Holidays, 401K Plan + Company match

Job Features

Job CategoryExodus Global (formerly Exodus Machines)

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