Position: Inside Service Technician

Posted 3 weeks ago

Company Overview

Exodus Global is a privately held, family business with deep ties to Superior, Wisconsin. Exodus Global and its companies, ShearCore, BladeCore, Connect Work Tools and OilQuickUSA, have invested in state-of-the-art equipment and a world class manufacturing facility.

Joining our team means joining an organization that believes in innovative design, invests in world-renowned engineering, and prides itself in providing the highest skilled service to our customers.

We are looking to add to our company people who value integrity, believe in teamwork, and understand that we are not just a business…we’re a family.  

Job Summary

The Inside Service Technician (IST) plays a key role within our Service organization. The successful candidate will focus on supporting the entire Service Team as well as factory production. Additionally, the IST will also serve as the primary liaison between Field Service Team and factory production team. The product line includes Shear Core Shears/Processors, Oil Quick Couplers and Connect Work Tool Breakers which are the largest product portfolio within the division requiring proficient technical capability. The successful candidate who performs well in this role will have growth opportunities available within the business. Learn more about Exodus Global.

Location: Superior, WI

Pay: Variable dependent upon experience plus travel incentive

Duration/Usual Hours Per Week: Full-Time – 40 Hours per week minimum

Number of Openings: 1 Full-Time Salary

Knowledge, Skills, and Minimum Requirements:

  • This position requires a candidate who has excellent technical and mechanical aptitude
  • skills to engage customers and work cross functionally within the organization
  • Strong interpersonal and communication skills with the ability to train others
  • Resourceful and capable of making critical decisions
  • Highly organized, self-motivated, and available for a high quantity of travel
  • Microsoft Office applications and basic computer skills 
  • Ability to travel occasionally (up to 20%)
  • Working knowledge of hydraulic tools and systems, machinery attachments and/or construction equipment
  • Experience working on hydraulic mobile heavy equipment and attachments
  • Prefer prior knowledge of principles and applications of hydraulic tools in the demolition, recycling, and construction industry.
  • Understanding of electrical and hydraulic schematics
  • A strong understanding of the technical diagnostic process
  • Able to use and understand multi-meter, hydraulic pressure gauges and micrometers
  • Capable of light welding
  • Ability to work independently

Duties and Responsibilities:

  • Assembly and disassembly of reworked attachments
  • Detailed inspections of equipment
  • Daily interaction with service managers for direction as well as training
  • Field assistant for installs as well as repairs with the field service team members
  • Assist on Engineering projects, assembling Fixture, Hydraulic equipment, and testing
  • Maintaining and organizing the service shop and tooling
  • Cleaning/Pressure washing equipment upon arrival
  • Measuring of equipment using micrometers
  • Operating a forklift and overhead crane to move equipment
  • Working regularly to assist the production on assembly and parts orders
  • Ordering tooling needed for service
  • Document issues in the Service Database
  • Follow-up with customers and other Exodus personnel as necessary regarding repair status
  • Always use of proper PPE both in the shop and at jobsite
  • Promote good customer relations through technical support and field repair of attachments
  • Must be able to travel up to 20% of the time
  • Repairs will be required to be performed on an individual basis at jobsite

Benefits:  Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, PTO, Paid Holidays, 401K Plan with company match

Job Features

Job CategoryExodus Global Service Team

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